Privacy Policy

Effective Date: April 1, 2026  •  Last Updated: April 1, 2026

Rapid Home Warranty (“Company,” “we,” “us,” or “our”) operates the website rapidhw.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect the personal information of visitors and customers who interact with our Site, quote request forms, and related communications. By accessing or using the Site, or by submitting any form on it, you acknowledge you have read and understood this policy.

1. Information We Collect

We collect two types of information: information you give us directly and information collected automatically.

Information you provide directly:

• Full name (first and last)
• Email address
• Phone number (mobile, home, or work)
• Residential address (street, city, state, ZIP code)
• Property size and type
• Communication consent status and timestamp
• Any messages, questions, or comments you submit

Information collected automatically when you visit our Site:

• IP address and approximate geographic location (city/state level)
• Browser type and version, operating system, and device type
• Pages viewed, time spent on pages, and navigation paths
• Referring URLs (the page that sent you to our Site)
• Date and time of each visit
• Cookie identifiers and similar tracking data (see Section 7)

2. How We Collect Information

We collect information through the following means:

• Quote Request & Contact Forms: When you fill out any form on our Site requesting a quote or asking a question, you provide us your contact and property details directly.
• Cookies & Analytics Tools: We use Google Analytics, Google Tag Manager, and browser cookies to gather site usage data automatically. See Section 7 for details.
• Phone Calls & Emails: When you call or email us, we may record or retain communications in accordance with applicable law.
• Third-Party Lead Sources: We may receive your information from licensed marketing partners who confirm they have your consent to share your data with home warranty providers. When this occurs, we use the information only to contact you about home warranty services.

3. How We Use Your Information

We use the information we collect to:

• Contact you by phone, email, or SMS to provide a home warranty quote and discuss plan options
• Process and fulfill service contract enrollments
• Respond to your inquiries and provide customer support
• Send you service-related communications (e.g., enrollment confirmations, claim status updates)
• Send promotional communications about our plans and offers (you may opt out at any time (see Section 10))
• Analyze Site traffic and improve website performance and user experience
• Detect and prevent fraudulent form submissions and protect the integrity of our lead intake
• Comply with applicable legal obligations, including state insurance and service contract regulations
• Enforce our Terms of Service

We will not use your personal information for any purpose materially different from those listed above without first providing you notice and, where required, obtaining your consent.

4. TCPA: Telephone and SMS Consent

By submitting a quote request form on this Site and checking the consent checkbox, you expressly consent, pursuant to the Telephone Consumer Protection Act (47 U.S.C. § 227), to receive autodialed or prerecorded telephone calls and text messages (SMS/MMS) from Rapid Home Warranty and its authorized representatives at the telephone number you provided, even if the number is listed on a Do Not Call registry.

Standard message and data rates from your carrier may apply. Message frequency varies. Consent is not a condition of purchasing any product or service.

To opt out of SMS communications, reply STOP to any text message we send. To opt out of telephone calls, contact us using the information in Section 15. You may still receive non-promotional service-related communications necessary to administer your warranty plan after opting out of marketing.

5. CAN-SPAM: Email Communications

We comply with the CAN-SPAM Act. Each commercial email we send includes a clear identification that the message is an advertisement, our valid physical mailing address, and a clear mechanism to opt out of future emails. To unsubscribe from marketing emails, click the “Unsubscribe” link in any email we send, or contact us at Contact@rapidhw.com. We will process opt-out requests within 10 business days.

6. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: We share data with vetted third-party vendors who support our operations, including our CRM platform (EspoCRM), email service providers, and analytics providers (Google). These vendors are contractually required to use your data only to provide services to us and to maintain appropriate security standards.
• Affiliated Companies: We may share data with business affiliates operating under the Rapid Home Warranty brand to provide you with coverage or service.
• Legal Requirements: We may disclose your information if required to do so by law, court order, regulatory authority, or government agency, or if we believe disclosure is necessary to protect the rights, property, or safety of our company, customers, or others.
• Business Transfers: If Rapid Home Warranty is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site before your information becomes subject to a different privacy policy.
• With Your Consent: We may share your information with additional parties if you give us explicit permission to do so.

7. Cookies & Tracking Technologies

We use cookies (small text files stored in your browser) and similar technologies (pixel tags, web beacons) to:

• Maintain your preferences and session state
• Measure and analyze Site traffic and user behavior (Google Analytics)
• Manage and optimize our marketing campaigns (Google Tag Manager)
• Help us understand which pages and content are most valuable to visitors

Types of cookies we use:

• Strictly necessary cookies: Required for the Site to function (e.g., form session tokens). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use the Site. Collected by Google Analytics under Google's privacy policy.
• Marketing cookies: Used by Google Tag Manager to track conversions and support our advertising efforts.

You can control or delete cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to use the Site. For more information about Google's data practices, visit policies.google.com/privacy. To opt out of Google Analytics across all sites, install the Google Analytics Opt-out Browser Add-on.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including servicing any active warranty plan, complying with legal obligations, resolving disputes, and enforcing our agreements. For individuals who request a quote but do not enroll, we typically retain contact information for up to 24 months to allow our team to follow up. You may request deletion of your data at any time (see Section 10).

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. All form data is transmitted using HTTPS encryption. Our CRM system (EspoCRM) is hosted on a secured server with access controls limited to authorized personnel.

While we take data security seriously and use industry-standard practices, no system can be guaranteed 100% secure. If you have reason to believe your information may have been compromised, contact us immediately at Contact@rapidhw.com.

10. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information. We will honor deletion requests unless we are required to retain the data by law or legitimate business need (e.g., an active warranty contract).
• Opt Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, reply STOP to any SMS, or contact us directly. Opting out of marketing does not affect service-related communications.
• Do Not Call: If you do not wish to be contacted by phone for marketing purposes, inform our representative when they call, or contact us using the information in Section 15.

To exercise any of the above rights, contact us at Contact@rapidhw.com or call +1 (855) 247-2743. We will respond to verified requests within 45 days.

11. California Residents: CCPA/CPRA

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with the following additional rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., completing a transaction, legal obligations).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising as defined under the CPRA.
• Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information beyond what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a verifiable California consumer request, contact us at Contact@rapidhw.com or call +1 (855) 247-2743. We will respond within 45 days of receiving a verifiable request. We may need to verify your identity before processing your request.

Categories of personal information collected in the preceding 12 months: Identifiers (name, email, phone, address), geolocation data (ZIP code and state), internet or network activity (pages visited, referral source), and inferences drawn from the above (property size preference, plan interest).

Categories of sources: Directly from you via web forms, and from authorized third-party marketing partners.

Business purposes for collection: Providing quotes and home warranty services, customer communication, marketing, analytics, and fraud prevention.

12. Children's Privacy

Our Site is intended for adults and is not directed to, or intended for use by, children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us immediately at Contact@rapidhw.com and we will delete it promptly.

13. Third-Party Links

Our Site may contain links to websites operated by third parties (such as Google, review platforms, or payment processors). This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or content of third-party websites and encourage you to review the privacy policies of any site you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or by a notice on our Site. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

• Email: Contact@rapidhw.com
• Phone: +1 (855) 247-2743 (available 24/7)
• Website: rapidhw.com/contact

We will respond to all privacy-related inquiries within 10 business days.